Get a Free Computer Diagnostic
from a Real Technician
Describe your problem. A Devtaastic technician reviews it and sends you a written diagnostic report within 24 hours. No downloads, no obligation, no guesswork.
Three steps. One business day.
No software to install. No remote access required upfront. Just describe the problem and let us take a look.
Describe Your Problem
Fill out the form below with your device type, operating system, and what's going wrong. The more detail you give, the more useful the report. Attaching a screenshot of any error messages helps significantly — though it's optional.
Technician Reviews It
A real Devtaastic technician — not a bot, not an automated checker — reads your submission and diagnoses the most likely cause based on the symptoms you've described. This typically takes a few hours.
Receive Your Report
We email you a written diagnostic report: what's most likely causing your issue, what it would take to fix it, and whether it's something you can handle yourself or whether you'd benefit from a remote support session. You decide what to do next.
Submit Your Free Diagnostic Request
Takes about 2 minutes. We'll handle the rest.
What We Diagnose
Most common Windows and Mac problems can be diagnosed remotely from a symptom description alone. Here's what we cover:
- Slow performance and freezing — startup delays, laggy apps, browser slowdowns, and general sluggishness that has crept up over time or appeared suddenly.
- Blue screen errors (BSOD) — random crashes with error codes, unexpected restarts, and the kind of screen that makes you quietly question your life choices.
- Virus and malware symptoms — unexpected popups, redirected searches, programs you didn't install, or an antivirus alert you're not sure how to interpret.
- Startup and restart problems — computer stuck on the loading screen, looping restarts, or won't power on at all.
- Internet and connectivity issues — slow connection, dropping WiFi, one device not connecting while others work fine, or DNS errors.
- Storage and file recovery — full disk warnings, missing files, recently deleted documents, and general storage management questions.
- Email setup and sync issues — Outlook not connecting, email not sending, new Windows Mail app configuration, account sync problems.
Before You Submit
How does the free computer diagnostic work?
Fill out the form on this page describing your computer problem. A Devtaastic technician will review your submission and send a written diagnostic report to your email within 24 hours. The report explains the most likely cause of your issue and what it would take to fix it. There is no software to install and no obligation to purchase anything.
Is the diagnostic really free?
Yes, completely free. You describe the problem, a technician reviews it, and you receive a written report. If the fix requires a remote support session, we'll tell you the cost upfront before anything else happens. No credit card, no hidden fees.
What kinds of computer problems can you diagnose?
We handle most common Windows and Mac issues remotely: slow performance, blue screen errors, virus or malware symptoms, startup problems, internet connectivity issues, software crashes, storage problems, and email setup issues. If your problem requires physical hardware repair, we'll say so in the report and point you toward next steps.
How long does it take to receive the diagnostic report?
Within 24 hours of your submission on business days. Most reports go out same-day. You'll receive it by email at the address you provide in the form. Check your spam folder if it doesn't arrive — email from new senders occasionally ends up there.
What happens after I receive the report?
The report is yours to act on however you choose. If the fix is something you can handle yourself, the report points you in the right direction. If you'd like Devtaastic to fix it remotely, the report will include the estimated cost and time for a remote support session. There's no pressure either way — the diagnostic stands on its own.
Need It Fixed, Not Just Diagnosed?
If you already know what the problem is and just need someone to fix it, skip the diagnostic and go straight to our remote computer support service.
View Computer Support Services